The itsabakingthing.com team want you to be happy with your products. Our customer service team are here to help with unsuitable or faulty goods. If we have not covered your query below then please visit the contact us page to send us an email directly if you need further help. A member of our friendly customer service team will be in touch.
Customers may return any item within 14 days of purchase, please notify us within 48hrs of receipt. You can do this via the contact us page. Alternatively, before returning your goods by carrier/mail please advise us by email to firstname.lastname@example.org. Goods must be in the following condition to be eligible for refund.
- Packaging is intact and undamaged
- Product is unused
- Product is undamaged
- Products are in a saleable condition
If we receive you’re returned goods in a saleable condition we will refund you the product price you paid, less any delivery charges. The returning goods remain your property until we have received it, for that reason we would highly recommend that you use recorded delivery or carrier for returns.
If you received free delivery because your order was over £25. Please note that if you return an item for refund and this brings your order total below £25 then the original delivery charge will be payable.
We will deduct the cost of delivery from the value of the refund so in some cases this may mean that it may not seem worth returning an item when you include postal costs, so please speak to our customer service team first so that we can help.
If you receive a faulty or damaged product we will replace it, refund the cost of the goods or issue a credit note. You must notify Itsabakingthing.com of any defect within 48 hours of the date it is delivered to you. You have 14 days to return the goods.
Before returning your goods please advise us by email to email@example.com explaining the fault. Please provide images and as much information as possible. If we agree that the goods are faulty we will organise a collection of the goods free of charge. There will be no delivery charge on replacement goods.